Exits, Voices and Social Investment: Citizens’ Reaction to Public Services - Theories of Institutional Design

Keith Dowding

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Exits, Voices and Social Investment: Citizens’ Reaction to Public Services - Theories of Institutional Design

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

206 pages, 7 b/w illus. 35 tables

Medios de comunicación	Libros Paperback Book (Libro con tapa blanda y lomo encolado)
Publicado	2015
ISBN13	9781107484184
Editores	Cambridge University Press
Páginas	206
Dimensiones	151 × 228 × 28 mm · 348 g
Lengua	English

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