Todos los 7 Bernd Stauss lanzamientos en Paperback B... Book
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![Cover for Bernd Stauss · Effective Complaint Management: The Business Case for Customer Satisfaction - Management for Professionals (Hardcover Book) [Second Edition 2019 edition] (2019)](https://imusic.b-cdn.net/images/item/original/040/9783319987040.jpg?bernd-stauss-2019-effective-complaint-management-the-business-case-for-customer-satisfaction-management-for-professionals-hardcover-book&class=scaled&v=1548492551)
![Cover for Bernd Stauss · Services Science: Fundamentals, Challenges and Future Developments (Paperback Book) [Softcover reprint of hardcover 1st ed. 2008 edition] (2010)](https://imusic.b-cdn.net/images/item/original/906/9783642093906.jpg?bernd-stauss-2010-services-science-fundamentals-challenges-and-future-developments-paperback-book&class=scaled&v=1516808421)
![Cover for Bernd Stauss · Aktuelle Forschungsfragen Im Dienstleistungsmarketing - Fokus Dienstleistungsmarketing (Paperback Book) [2009 edition] (2008)](https://imusic.b-cdn.net/images/item/original/612/9783834911612.jpg?bernd-stauss-2008-aktuelle-forschungsfragen-im-dienstleistungsmarketing-fokus-dienstleistungsmarketing-paperback-book&class=scaled&v=1516808421)
![Cover for Bernd Stauss · Services Science: Fundamentals, Challenges and Future Developments (Hardcover Book) [2008 edition] (2007)](https://imusic.b-cdn.net/images/item/original/870/9783540744870.jpg?bernd-stauss-2007-services-science-fundamentals-challenges-and-future-developments-hardcover-book&class=scaled&v=1516808421)
![Cover for Bernd Stauss · Beschwerdemanagement Excellence (Paperback Book) [Softcover Reprint of the Original 1st 2003 edition] (2003)](https://imusic.b-cdn.net/images/item/original/839/9783409123839.jpg?bernd-stauss-2003-beschwerdemanagement-excellence-paperback-book&class=scaled&v=1505122987)
![Cover for Bernd Stauss · Service Quality and Management - Fokus Dienstleistungsmarketing (Paperback Book) [1999 edition] (1999)](https://imusic.b-cdn.net/images/item/original/808/9783824467808.jpg?bernd-stauss-1999-service-quality-and-management-fokus-dienstleistungsmarketing-paperback-book&class=scaled&v=1516808423)
![Cover for Bernd Stauss · Qualitatsmanagement und Zertifizierung (Paperback Book) [1994 edition] (1994)](https://imusic.b-cdn.net/images/item/original/208/9783409138208.jpg?bernd-stauss-1994-qualitatsmanagement-und-zertifizierung-paperback-book&class=scaled&v=1516808421)