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![Cover for Klaus-Volker Schulte Zu Sodingen · Call Center im Focus des modernen Customer Relationship Managements: Chance fur den Mittelstand im Kampf um Koenig Kunde? (Paperback Book) [German edition] (2010)](https://imusic.b-cdn.net/images/item/original/239/9783640708239.jpg?klaus-volker-schulte-zu-sodingen-2010-call-center-im-focus-des-modernen-customer-relationship-managements-chance-fur-den-mittelstand-im-kampf-um-koenig-kunde-paperback-book&class=scaled&v=1408406504)
![Cover for Klaus-volker Schulte Zu Sodingen · Call Center Im Focus Des Modernen Customer Relationship Managements: Chance Für den Mittelstand Im Kampf Um König Kunde? (Paperback Book) [German edition] (2000)](https://imusic.b-cdn.net/images/item/original/419/9783838624419.jpg?klaus-volker-schulte-zu-sodingen-2000-call-center-im-focus-des-modernen-customer-relationship-managements-chance-fur-den-mittelstand-im-kampf-um-konig-kunde-paperback-book&class=scaled&v=1408626172)