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![Cover for McManus, John (Strategist and Researcher, UK) · Service Operations Management: A Strategic Perspective (Paperback Book) [1st ed. 2020 edition] (2019)](https://imusic.b-cdn.net/images/item/original/243/9781137609243.jpg?mcmanus-john-strategist-and-researcher-uk-2019-service-operations-management-a-strategic-perspective-paperback-book&class=scaled&v=1565625294)