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![Cover for Michelli, Joseph, PhD · Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Hardcover Book) [Ed edition] (2015)](https://imusic.b-cdn.net/images/item/original/305/9780071806305.jpg?michelli-joseph-phd-2015-driven-to-delight-delivering-world-class-customer-experience-the-mercedes-benz-way-hardcover-book&class=scaled&v=1647908554)
![Cover for Michelli, Joseph, PhD · Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People (Hardcover Book) [Ed edition] (2013)](https://imusic.b-cdn.net/images/item/original/256/9780071801256.jpg?michelli-joseph-phd-2013-leading-the-starbucks-way-5-principles-for-connecting-with-your-customers-your-products-and-your-people-hardcover-book&class=scaled&v=1647908532)
![Cover for Michelli, Joseph, PhD · The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (Hardcover Book) [Ed edition] (2011)](https://imusic.b-cdn.net/images/item/original/589/9780071749589.jpg?michelli-joseph-phd-2011-the-zappos-experience-5-principles-to-inspire-engage-and-wow-hardcover-book&class=scaled&v=1647908271)
![Cover for Michelli, Joseph, PhD · Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Hardcover Book) [Ed edition] (2011)](https://imusic.b-cdn.net/images/item/original/546/9780071773546.jpg?michelli-joseph-phd-2011-prescription-for-excellence-leadership-lessons-for-creating-a-world-class-customer-experience-from-ucla-health-system-hardcover-book&class=scaled&v=1647908390)
![Cover for Michelli, Joseph, PhD · The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover Book) [Ed edition] (2008)](https://imusic.b-cdn.net/images/item/original/335/9780071548335.jpg?michelli-joseph-phd-2008-the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company-hardcover-book&class=scaled&v=1647907906)
![Cover for Michelli, Joseph, PhD · The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover Book) [Ed edition] (2006)](https://imusic.b-cdn.net/images/item/original/840/9780071477840.jpg?michelli-joseph-phd-2006-the-starbucks-experience-5-principles-for-turning-ordinary-into-extraordinary-hardcover-book&class=scaled&v=1647907746)