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![Cover for Roswitha Poll · Measuring Quality: Performance Measurement in Libraries. 2nd revised edition - IFLA Publications (Hardcover Book) [2nd rev. edition] (2007)](https://imusic.b-cdn.net/images/item/original/333/9783598220333.jpg?roswitha-poll-2007-measuring-quality-performance-measurement-in-libraries-2nd-revised-edition-ifla-publications-hardcover-book&class=scaled&v=1749666801)