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![Cover for Sonja Christ-Brendemuhl · Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses - Innovation, Entrepreneurship und Digitalisierung (Paperback Book) [1st ed. 2022 edition] (2022)](https://imusic.b-cdn.net/images/item/original/844/9783658378844.jpg?sonja-christ-brendemuhl-2022-digital-technology-in-service-encounters-effects-on-frontline-employees-and-customer-responses-innovation-entrepreneurship-und-digitalisierung-paperback-book&class=scaled&v=1749639370)