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![Cover for Stefan Garding · Der Einfluss des Beschwerdekanals auf das Kundigungsverhalten - Applied Marketing Science / Angewandte Marketingforschung (Paperback Book) [1. Aufl. 2022 edition] (2022)](https://imusic.b-cdn.net/images/item/original/233/9783658365233.jpg?stefan-garding-2022-der-einfluss-des-beschwerdekanals-auf-das-kundigungsverhalten-applied-marketing-science-angewandte-marketingforschung-paperback-book&class=scaled&v=1749365800)
![Cover for Stefan Garding · Complaint Management and Channel Choice: An Analysis of Customer Perceptions - SpringerBriefs in Business (Paperback Book) [2015 edition] (2015)](https://imusic.b-cdn.net/images/item/original/783/9783319181783.jpg?stefan-garding-2015-complaint-management-and-channel-choice-an-analysis-of-customer-perceptions-springerbriefs-in-business-paperback-book&class=scaled&v=1606668748)