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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Kerry Patterson 2.º edición
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Kerry Patterson
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
288 pages, illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 16 de junio de 2013 |
| ISBN13 | 9780071830607 |
| Editores | McGraw-Hill Education - Europe |
| Páginas | 304 |
| Dimensiones | 236 × 163 × 24 mm · 566 g |
| Lengua | Inglés |
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