At America's Service: How Your Company Can Join the Customer Service Revolution - Karl Albrecht - Libros - Grand Central Publishing - 9780446393164 - 1992
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At America's Service: How Your Company Can Join the Customer Service Revolution Reprint edition

Karl Albrecht

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At America's Service: How Your Company Can Join the Customer Service Revolution Reprint edition

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Medios de comunicación Libros     Paperback Book   (Libro con tapa blanda y lomo encolado)
Publicado 1992
ISBN13 9780446393164
Editores Grand Central Publishing
Páginas 252
Dimensiones 130 × 200 × 20 mm   ·   276 g
Lengua English  

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