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Raving Fans 1.º edición
Ken Blanchard
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Raving Fans 1.º edición
Ken Blanchard
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.
138 pages
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 1996 |
| ISBN13 | 9780688123161 |
| Editores | John Wiley and Sons Ltd |
| Páginas | 138 |
| Dimensiones | 148 × 219 × 20 mm · 262 g |
| Lengua | English |
| Colaborador | Harvey Mackay |
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