Secrets of Question-Based Selling: How the Most Powerful Tool in Business Can Double Your Sales Results 2 Revised edition

Question Based Selling ( QBS(R)) is a commonsense approach to sales, based on the theory that "what" salespeople ask - and "how" they ask - is more important than anything they will ever say. This technique makes sense because in order to present solutions, you first must learn your customer's needs. How? By asking the right questions.