Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts - Buswell, John (formerly of University of Gloucestershire, UK) - Libros - CABI Publishing - 9781780645452 - 20 de diciembre de 2016
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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2.º edición

Buswell, John (formerly of University of Gloucestershire, UK)

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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2.º edición

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.


illustrations

Medios de comunicación Libros     Paperback Book   (Libro con tapa blanda y lomo encolado)
Publicado 20 de diciembre de 2016
ISBN13 9781780645452
Editores CABI Publishing
Páginas 322
Dimensiones 190 × 246 × 20 mm   ·   880 g
Lengua English