Exploring Conversational Learning: a Case Study

A majority of organizations employ workteams as the cornerstone to getting work done efficiently along with producing innovative ideas and gaining a competitive edge in the marketplace. The premise of team work is that it is a relational process of people working together to accomplish a common goal. In other words, team work is all about relationships. To survive--and to thrive--teams and team leaders have recognized the need to create healthy work teams and working relations. This is done primarily through conversation. Conversation is central to the work of teams and is the primary medium through which problem-solving and decision-making processes are carried out. Conversations are the channel for learning what is going on inside the organization, for supplying direction, and for learning what is really important to the organization''s customers. Conversations are the mechanism for making sense of what is going on in the organization. Based on research, Exploring Conversational Learning incorporates a case study done at a Fortune 100 company highlighting the practice of team conversations.