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Good Services: How to Design Services That Work Louise Downe
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Good Services: How to Design Services That Work
Louise Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common
192 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 10 de febrero de 2020 |
| ISBN13 | 9789063695439 |
| Editores | BIS Publishers B.V. |
| Páginas | 224 |
| Dimensiones | 116 × 180 × 17 mm · 336 g |
